Frequently Asked Questions

Barcode

• Can I split TIFF or PDF files based on barcodes as a separator and also name the file with the barcode value?
• Can SimpleIndex read barcodes off of PDF files in a folder?
• Can SimpleQB be used to scan in receipts and invoices which are then matched to the files kept in the QuickBooks System?
• How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
• How can I use barcodes or blank pages as separator pages to indicate document breaks?
• How will LoanStacker help me save money and make our company paperless and more efficient?
• I have to recognize some PDF417 barcodes but I cannot get the files to recognize. What does the "Advanced "Only" in the brackets mean?
• Is there a way to just use part of a barcode or OCR value for the index field value? For example, the barcode value 124450 into "50"
• Some pages in my documents have unwanted barcodes that are being read. How can I exclude these from recognition?
• Why are my barcodes not being recognized properly?
• Will SimpleIndex read multiple barcodes on a page and save the value to the appropriate index field?
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Database & Retrieval

• Can SimpleIndex create searchable PDF Image+Text files with hidden text?
• Can SimpleIndex read barcodes off of PDF files in a folder?
• Can you skip to a specific page or file within a batch?
• How do I connect to an existing Access database?
• How do I connect to an SQL Server database?
• How do I delete an image and it's database entry?
• How do I export index data to a database?
• How do i setup SimpleIndex to use a Database table field as a list file when the table is not the same as the table i am using on the Database Tab.
• How do you configure full text searching in Retrieval mode?
• How do you train the OCR engine for better accuracy?
• I cannot locate the Media Wizard. Where exactly is it?
• I finished scanning a batch and found a page that did not get scanned. How can I insert the missing page without rescanning the batch?
• I have a scanner/copier that creates PDF and TIFF files and saves them to my file server. Can I use SimpleIndex to create a searchable CD/DVD from these files?
• I know nothing about databases. Can I still use the database and Retrieval Mode features?
• Is it possible to search for and retrieve documents with Google desktop search?
• Is SimpleIndex for Windows only? I'm a Mac user.
• What is the point of SimpleQC?
• When exporting to a database, I get the error "Multi-step operation generated errors"
• When I use an Autonumber with single-page files, only the page number is shown in the filename and not the Autonumber.
• Will your SimpleQB allow me to scan in old invoices or bank statements directly into QuickBooks?
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General Configuration

• Acrobat PDF files will not display in SimpleIndex, and when I exit the program it crashes.
• Can I change the default folder that is displayed when opening job files?
• Can I prevent users from changing the Job Options?
• Can I scan with a Kofax Adrenaline based scanner interface?
• Can OCR text be saved to MS Word or HTML formats?
• Can the original image filename be used as part of the output filename?
• Can the values of 2 or more fields be combined in a single field?
• How can I change from letter to legal sized documents?
• How can I configure SimpleIndex to perform bates stamping or page numbering for my images?
• How can I delete the barcode or blank page cover/separator sheet that I don't need to save?
• How do I automatically delete blank pages from duplex documents?
• How do I configure SimpleIndex to scan documents?
• How do I configure the output folder and file naming scheme?
• How do I purchase, register and activate Simple Software products?
• How do you configure a field to select from a list of possible values?
• How do you configure the Autofill feature?
• How do you select what types of files to process?
• How to I purchase Simple Software products?
• I accidentally clicked something and now I can't see my image in SimpleIndex. What did I do and how can I fix it?
• I have a duplex scanner how do I set up SimpleIndex to scan 2 sided documents automatically?
• I have a scanner with Virtual ReScan (VRS) that is not scanning properly. How do I solve this issue?
• If it possible for index values to be keyed twice to ensure accuracy (double-key verification)?
• In the middle of a batch that was scanned our computer is receiving an error, from that point to the end of the batch it's not saved. Is this a SimpleIndex problem or windows?
• Is it possible to have the scanned image itself added to a database and not just the image path?
• Is there a manual or other documentation?
• Is there a way to save the images when a batch is canceled?
• On what versions of Windows does SimpleIndex run?
• SimpleIndex creates output files with upper case file extensions but we use an UNIX-based fileserver which requires lower case file extensions. How can i change the output file extension from upper case to lower case (e.g. from .PDF to .pdf)?
• Some pages in my documents have unwanted barcodes that are being read. How can I exclude these from recognition?
• What is "Match & Attach" mode?
• What scanners are compatible with SimpleIndex? How do I find a list?
• When I click the "Install" button, the SimpleIndex or SimpleQC installer freezes and will not respond to commands.
• When I move to another page and move back, the information I typed is lost. What is happening?
• When I use an Autonumber with single-page files, only the page number is shown in the filename and not the Autonumber.
• Why are the Image File Name, Mouse Action and/or Save Index buttons are not visible on the main window?
• Why does the word "MISSING" show up in filenames and index fields when the field is blank?
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Installation & Registration

• Are installation and training options available for SimpleIndex?
• Can SimpleIndex integrate with Microsoft SharePoint?
• Do you have sample jobs that I can run?
• How are Simple Software products licensed?
• How do I burn a CD or DVD of images from SimpleIndex, and have my users be able to view them? Is that functionality available from a full SimpleIndex license or do I need to buy additional software?
• How do I purchase, register and activate Simple Software products?
• How do I transfer an existing SimpleIndex license to another computer?
• How do you configure OMR fields for check box recognition?
• How to I purchase Simple Software products?
• I'm using full page OCR. The information is all appearing in the txt file but it is losing format about half way through. Data to the right is ending up at the end of the txt doc. Can this be fixed?
• My demo expired and I am not through evaluating. Can I extend the trial period?
• On what versions of Windows does SimpleIndex run?
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LoanStacker

• How does LoanStacker help in the submission of a loan file?
• How does LoanStacker work?
• How will LoanStacker help me save money and make our company paperless and more efficient?
• What is LoanStacker?
• Who should use LoanStacker?
• Will LoanStacker automatically upload files to my loan processing or document management system?

OCR

• Batch has 134 documents saved to input folder. I only want to process 25 documents at a time. How do I limit the number of files pulled from the input folder?
• Can OCR text be saved to MS Word or HTML formats?
• How can I improve recognition rates for my OCR fields?
• How do I export index data to a database?
• How do you configure the Autofill feature?
• How does LoanStacker help in the submission of a loan file?
• How does LoanStacker work?
• How much do Simple Software products cost?
• I finished scanning a batch and found a page that did not get scanned. How can I insert the missing page without rescanning the batch?
• If I have a form which is filled manually by hand then is it possible to scan it and automatically transfer its data into the system (or the database) without the end user having to type it?
• Is there a way to save the images when a batch is canceled?
• On what versions of Windows does SimpleIndex run?
• What is LoanStacker?
• What scanners does SimpleIndex work with?
• Who should use LoanStacker?
• Will LoanStacker automatically upload files to my loan processing or document management system?
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SimpleCoversheet

• Is it possible to restrict user access to certain documents in Retrieval Mode?

SimpleIndex

• Acrobat PDF files will not display in SimpleIndex, and when I exit the program it crashes.
• Batch has 134 documents saved to input folder. I only want to process 25 documents at a time. How do I limit the number of files pulled from the input folder?
• Can SimpleIndex integrate with Microsoft SharePoint?
• How can I configure SimpleIndex to perform bates stamping or page numbering for my images?
• How do I burn a CD or DVD of images from SimpleIndex, and have my users be able to view them? Is that functionality available from a full SimpleIndex license or do I need to buy additional software?
• How do I delete an image and it's database entry?
• How do i setup SimpleIndex to use a Database table field as a list file when the table is not the same as the table i am using on the Database Tab.
• How do you select what types of files to process?
• I accidentally clicked something and now I can't see my image in SimpleIndex. What did I do and how can I fix it?
• I cannot locate the Media Wizard. Where exactly is it?
• I have a scanner/copier that creates PDF and TIFF files and saves them to my file server. Can I use SimpleIndex to create a searchable CD/DVD from these files?
• I'm using full page OCR. The information is all appearing in the txt file but it is losing format about half way through. Data to the right is ending up at the end of the txt doc. Can this be fixed?
• If I have a form which is filled manually by hand then is it possible to scan it and automatically transfer its data into the system (or the database) without the end user having to type it?
• If it possible for index values to be keyed twice to ensure accuracy (double-key verification)?
• Is it possible to search for and retrieve documents with Google desktop search?
• Is SimpleIndex for Windows only? I'm a Mac user.
• Is the document Search/Retrieval and View functions available in SimpleIndex or available only with the SimpleSearch add-on module?
• On what versions of Windows does SimpleIndex run?
• SimpleIndex creates output files with upper case file extensions but we use an UNIX-based fileserver which requires lower case file extensions. How can i change the output file extension from upper case to lower case (e.g. from .PDF to .pdf)?
• What scanners are compatible with SimpleIndex? How do I find a list?
• What scanners does SimpleIndex work with?
• When I click the "Install" button, the SimpleIndex or SimpleQC installer freezes and will not respond to commands.
• Will SimpleIndex read multiple barcodes on a page and save the value to the appropriate index field?
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SimpleQB

• Can SimpleQB be used to scan in receipts and invoices which are then matched to the files kept in the QuickBooks System?
• Does SimpleQB access or modify my QuickBooks database in any way?
• Will your SimpleQB allow me to scan in old invoices or bank statements directly into QuickBooks?

SimpleQC

• What is the point of SimpleQC?
• When I click the "Install" button, the SimpleIndex or SimpleQC installer freezes and will not respond to commands.

SimpleSend

• How is the FTP transfer secured?